Refund fraud is part of the broader problem of return fraud, and both have long plagued physical retailers. But e-commerce transactions have grown rapidly since the COVID-19 pandemic, making up 28% of ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...

The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, but the returns story was more complicated.

(TNND) — Retailers are dealing with more theft and violence, according to a new report from the National Retail Federation. And criminals are increasingly turning to methods other than shoplifting, ...

You notice the product you thought you could return without fuss now carries a stricter timeline or a surprise fee. Major retailers are shrinking return windows, adding fees, and tightening proof ...

ReturnPro, the industry leader in end-to-end returns management and reverse logistics, today announced a strategic partnership with Clarity, the category-defining item intelligence platform, to ...

Retailers across the United States are quietly rethinking their return policies, and shoppers are starting to notice. According to the National Retail Federation, U.S. retailers process hundreds of ...

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