Failing to meet demands for transparency, digital accessibility and personalized engagement not only risks losing patients, ...

If you’ve had a video check-in with your doctor recently, you’ve been a part of the most significant change to the patient experience in the last five years. Rare to non-existent prior to the pandemic ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Los Gatos Doc shifts to concierge care, offering faster access, longer visits, and personalized, prevention-focused ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

On Monday, rehab therapy patients at Tampa General Hospital experienced an on-the-water excursion via a 60-foot custom-built ...

Patients boarding in the ER get sicker the longer they wait, according to a new study. Here's what's being done to address ...

HCA Florida Kendall Hospital, 11750 SW 40th St, and HCA Florida Aventura Hospital, 20900 Biscayne Blvd. are considered to be in the top 5% of hospitals for patient safety, according to Healthgrades.