Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

Chaitanya Indukuri is a product manager in analytics and insights at Deutsche Bank and is based out of New York City. Every business leader focuses on improving their organization's performance.

Most healthcare call centers still evaluate agent performance using narrow, speed-focused metrics, despite industry data ...

Organizations, for the past 30 years, have used the Balanced Scorecard to measure and implement their strategies. A particular application has been for a company’s merger and acquisition activity.

As many as 70% of all companies that implement balanced scorecards fail to generate real business value through their use, according to research from The Hackett Group, a business advisory firm. While ...