Amid a labor crunch in China, McDonalds has decided to move ahead with robot workers in roles that require minimum efforts, ...

McDonald's is testing humanoid robots in Shanghai to assist with customer service and basic tasks in restaurants.

McDonald’s is testing humanoid robots dressed in company uniforms at a Shanghai restaurant, putting machines in direct ...

A McDonald’s restaurant in China has shown how technology could change the fast food ...

Today, artificial intelligence (AI) has become a cornerstone of customer service and many companies are touting their automated systems as the pinnacle of efficiency and convenience. A rude awakening ...

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of the ...

Have you ever wished robots could do more than just follow instructions? Well, that’s where Mirokaï steps in. Born from the creative minds at Paris-based startup Enchanted Tools, Mirokaï isn’t just ...

In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions. While technologies like Business-to-Consumer (B2C) and Business-to-Business (B2B) ...

Add Yahoo as a preferred source to see more of our stories on Google. Call center workers. Despite speculation that AI will replace human customer service agents, Gartner anticipates that no Fortune ...