AWS Expands Amazon Connect Into AI Tools for Hiring, Healthcare, and Supply Chains

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

AWS accelerates enterprise agentic automation with expanded Amazon Connect portfolio

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...
Nasdaq

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale

Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market initiatives, co-innovation and deeper technology integrations This ...
CMS Wire

LivePerson & AWS Integrate Contact Center Solutions for CX

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. LivePerson announced on Aug. 25 that it is working with ...
Morningstar

Caylent Acquires Pronetx to Deliver AWS Native Customer Engagement and Agentic CX

Caylent and Pronetx combine to deliver integrated AWS expertise to modernize, operate, and continuously evolve customer experience — from legacy platform to intelligent system IRVINE, Calif., April 7, ...
Business Wire

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service ...