Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

Quality and reliability of mobile apps continue to lead the way for experience benchmarks in health insurance. Humana paces the country's largest health insurers in customer satisfaction after ...

IRVING, Texas--(BUSINESS WIRE)--Lightbeam Health Solutions, the leader in population health enablement solutions and services, today announces the remarkable customer satisfaction responses generated ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--In the second quarter of 2023, customer satisfaction in the United States skyrockets, gaining 0.7% to a score of 74.1 (on a 0-100 scale), according to the American ...

A new report suggests wireless customer satisfaction is at an all-time high, while also noting some interesting shifts in mobile hardware.

A recent study analyzed customers’ experience with major restaurant chains in the U.S. How do your favorites stack up? Getty/iStock Customer satisfaction with restaurants has increased overall, though ...